Tier One Roofing Solutions Privacy Policy

Effective Date: May 12, 2026
Last Updated: May 12, 2026

Tier One Roofing Solutions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, phone calls, text messaging, social media, and other communications.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Address
• Email address
• Phone number
• Insurance claim information
• Property information
• Payment information
• Photos or videos of your property
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage data
• Cookies and analytics data

Communications Data

We may collect information when you:

• Submit forms on our website
• Request an inspection or estimate
• Contact us by phone, email, or text message
• Interact with our advertisements or social media pages
• Participate in promotions or surveys

2. How We Use Your Information

We use your information to:

• Provide roofing, siding, gutter, and related services
• Schedule inspections and appointments
• Prepare estimates and contracts
• Communicate about projects and services
• Process payments and invoices
• Assist with insurance claims
• Send appointment reminders and service updates
• Respond to questions or customer service requests
• Improve our website and customer experience
• Comply with legal obligations
• Send marketing or promotional communications when permitted by law

3. SMS/Text Messaging Communications

By providing your phone number and opting in to receive text messages from Tier One Roofing Solutions, you consent to receive conversational, informational, appointment-related, and promotional text messages.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Project updates
• Service notifications
• Follow-up communications
• Promotions or offers

Message Frequency

Message frequency may vary.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out of text messaging at any time by replying:

• STOP to unsubscribe
• HELP for assistance

After opting out, you may receive a final confirmation message.

Consent and Data Sharing

SMS consent is not shared with third parties or affiliates for marketing purposes.

We do not sell, rent, or share your phone number or SMS opt-in information with third parties except as necessary to provide services you requested or as required by law.

4. How We Share Information

We may share your information with:

• Employees and contractors involved in your project
• Insurance companies related to claims processing
• Service providers assisting with operations
• Payment processors
• Software and communication providers
• Legal or governmental authorities when required by law

We do not sell your personal information.

We do not share SMS opt-in information with third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyze website traffic
• Remember user preferences
• Support advertising and marketing efforts

You may disable cookies through your browser settings, though some website functionality may be affected.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Maintain business records
• Comply with legal and regulatory requirements
• Resolve disputes
• Enforce agreements

8. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage users to review the privacy policies of external websites they visit.

9. Your Privacy Rights

Depending on your state or jurisdiction, you may have rights regarding your personal information, including the right to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Opt out of marketing communications

To make a privacy-related request, contact us using the information below.

10. Children’s Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Tier One Roofing Solutions
Phone: 980-248-1592
Website: https://tier1roofingsolutions.com/