Tier One Roofing Solutions Terms & Conditions

Effective Date: May 12, 2026
Last Updated: May 12, 2026

These Terms & Conditions (“Terms”) govern your use of the Tier One Roofing Solutions website and services. By accessing our website, requesting services, signing agreements, submitting forms, or communicating with us, you agree to these Terms.

1. Company Information

Tier One Roofing Solutions
Phone: 980-248-1592
Website: https://tier1roofingsolutions.com/

2. Services Provided

Tier One Roofing Solutions provides roofing and exterior-related services, including but not limited to:

Roof inspections
Roof replacement and repairs
Siding services
Gutter services
Insurance claim assistance
Exterior restoration services

All services are subject to project approval, contract execution, material availability, scheduling, weather conditions, and payment terms.

3. Estimates and Contracts

Any estimate or proposal provided by Tier One Roofing Solutions is non-binding until:

A written agreement is signed by all parties
Required approvals are obtained
Initial payments are received when applicable

Project pricing may change if:

Hidden damage is discovered
Additional work becomes necessary
Material costs increase
Insurance scope changes occur
Customer-requested modifications are made

4. Payment Terms

Payment terms will be outlined in your project agreement.

Customers agree to make payments according to the agreed-upon schedule.

Failure to make timely payments may result in:

Project delays
Suspension of work
Additional collection efforts
Legal action where permitted by law

Customers are responsible for payment of insurance deductibles as required by law.

5. Insurance Claims Assistance

Tier One Roofing Solutions may assist customers with the insurance claims process; however:

We are not public adjusters unless separately licensed
We do not guarantee insurance approval
Final claim decisions are made solely by the insurance carrier
Customers remain responsible for understanding their insurance coverage and obligations

6. Scheduling and Delays

Project schedules are estimates and may change due to:

Weather conditions
Material availability
Labor availability
Permit delays
Safety concerns
Unforeseen property conditions

Tier One Roofing Solutions is not responsible for delays outside of our reasonable control.

7. Customer Responsibilities

Customers agree to:

Provide accurate contact and property information
Ensure safe and reasonable property access
Remove or protect valuables from work areas
Secure pets during project activities
Notify us of any known hazards or concerns

Customers are responsible for obtaining any required HOA approvals unless otherwise agreed in writing.

8. Warranties

Manufacturer warranties are subject to the manufacturer’s terms and conditions.

Workmanship warranties, if offered, will be described separately in the customer’s project agreement.

Warranties may be void if:

Unauthorized repairs are performed
Damage results from acts of nature, neglect, abuse, or structural issues
Recommended maintenance is not performed

9. Website Use

Users agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to systems or data
Interfere with website functionality
Submit false or misleading information

All website content, branding, logos, images, and materials are the property of Tier One Roofing Solutions unless otherwise stated.

10. SMS/Text Messaging Terms

By providing your phone number and opting in, you consent to receive text messages from Tier One Roofing Solutions.

These messages may include:

Appointment reminders
Project updates
Service notifications
Follow-up communications
Promotional offers

Message Frequency

Message frequency may vary.

Message and Data Rates

Message and data rates may apply.

Opt-Out

Reply STOP to unsubscribe from text messages.

Reply HELP for assistance.

Consent

Consent to receive text messages is not a condition of purchase.

Privacy

SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes.

11. Limitation of Liability

To the fullest extent permitted by law, Tier One Roofing Solutions shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Delays caused by circumstances beyond our control

Our total liability related to any claim shall not exceed the amount paid for the services directly related to the claim.

12. Indemnification

Customers agree to indemnify and hold harmless Tier One Roofing Solutions, its employees, contractors, and affiliates from claims, damages, liabilities, and expenses arising from:

Customer negligence
Violations of these Terms
Property conditions outside our control
Customer misuse of services

13. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of North Carolina.

14. Changes to These Terms

Tier One Roofing Solutions may update these Terms & Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

15. Contact Information

If you have questions about these Terms & Conditions, please contact: